FAQ
Shipping
Where do you deliver ?
We deliver to Malaysia and Singapore. We will expand our coverages in no time !
Do you deliver to other country ?
DM us at Instagram to arrange delivery to your preferred country.
How much does shipping cost ?
Shipping costs vary by destination and are calculated at checkout.
When will my order arrive ?
Your order will arrive within 3-10 business days after we ships.
How do i track my order ?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website.
Is Singapore included in the free shipping promotion ?
Unfortunately no. However, we are actively working with our courier partners to negotiate better rates and reduce the shipping fee for our customers in Singapore in the future. Stay tuned !
Payments
What payments methods do you accept ?
You can select your preferred payment at checkout. We accept secure payments for both local and international customers via Bank Transfer, Credit Cards, Debit Cards, and E-Wallet. Your payment information is kept safe through encryption and secure processing.
Size & Fit
How do i determine the right size for me ?
You may refer to our comprehensive size chart available on each product page. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.
Are your sports bras supportive enough for high-impact activities ?
Our sports bras are rated for mid-impact activities, providing excellent support for moderate workouts. However, if you feel comfortable, you can use them for more intense activities, as the fit and support may vary depending on individuals.
Comfort & Wearability
Are your products suitable for sensitive skin ?
Most of our customers have found our products comfortable on sensitive skin. However, as skin sensitivities and allergies vary from person to person, we recommend washing the garments according to the care instructions before wearing them for the first time to ensure maximum comfort.
Product Care & Maintenance
Will your clothes shrink after washing ?
Our products are designed to maintain their shape and longevity, minimizing shrinkage over time. By following the recommended care instructions, you can ensure your garments retain their original fit and comfort for longer.
Is it normal for the wash water to have some color after washing my garment ?
Yes. It's perfectly normal ! Since our garments are made with high-quality, sustainable materials, some minor color transfer may occur, especially in the first few washes. This is just the dye setting and is common in many fabrics. It won't affect the overall look or performance of your garment.
How can i care for my garment to keep it looking its best ?
To keep your 5AM sportswear in optimal condition, wash in cold water on a gentle cycle, preferably using mild or eco-friendly detergents and washing in cold water. Avoid using fabric softeners and opt for air drying instead of tumble drying to preserve the fabric's elasticity and longevity.
Sustainability & Fabrics
What makes your fabrics sustainable ?
Our fabrics are made using 100% recycled nylon, which is Global Recycled Standard (GRS) certified. This ensures that our materials meet stringent environmental and social criteria.
Are your products eco-friendly ?
Yes, our products are made from recycled materials and follow eco-friendly manufacturing practices, helping to conserve resources and reduce waste. Additionally, our packaging is made using sustainable materials.
Are your clothes biodegradable ?
While the fabrics themselves are not biodegradable due to their synthetic nature, they are made from recycled materials, contributing to a circular economy. Our packaging, however, is biodegradable.
How do recycled fabrics benefit the environment ?
Recycled fabrics save resources, reduce energy consumption, and minimize waste, contributing to a lower carbon footprint and a more sustainable production cycle.
Are your fabrics ethically made ?
Absolutely. Our fabrics are produced under ethical conditions, ensuring fair treatment and safe working environments for all employees involved in the manufacturing process.
How do your manufacturing processes minimize environmental impact ?
We manufacture our products in-house, giving us complete control over our product practices. We ensure our staff receive fair wages, and we follow sustainable methods, including using recycled materials, minimizing water usage, and reducing waste throughout production.
Do you offset your carbon emissions ?
We contribute to reforestation efforts through our partnership with One Tree Planted, which helps offset our carbon footprint. Our use of recycled materials also reduces the energy required for production, further minimizing emissions.
Green Initiative by 5AM
How does your company support reforestation ?
We partner with One Tree Planted, a non-profit organization focused on global reforestation. For every product sold, we contribute to planting a tree, helping to restore forest and protect the environment.
How does planting trees benefit the environment ?
Planting trees helps combat climate change by absorbing carbon dioxide, improving air and water quality, supporting wildfire habitats, and contributing to overall ecosystem health.
How can i contribute to the reforestation effort ?
By purchasing our products, you are directly contributing to reforestation efforts. For every product sold, we donate to One Tree Planted, ensuring that a tree is planted to help restore forests and protect our planet.